Terms and Conditions

Effective Date: 20/10/2025

1. Introduction

These Terms and Conditions govern your use of Indelible Impact’s website and services. By accessing or using our site and services, you agree to comply with these Terms. Please read them carefully before using our platform.

2. Services

We provide professional training and consulting services in:

ISO Systems Implementation and Auditing
Sustainability & ESG Reporting
Occupational Safety & Health Management
Food Safety Management Systems
Risk Management and Legal Compliance

Training may be delivered online, in-person, or through blended learning models.

3. Eligibility

To register or use our services, you must be:

At least 18 years old, or have consent from a legal guardian
Authorized to act on behalf of your organization (for corporate clients)

4. Registration and Accounts

When registering for a course or service, you agree to:

Provide accurate and complete information
Maintain the confidentiality of your account credentials
Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Payments and Refunds

All prices are stated in Kenyan Shillings and include applicable taxes unless stated otherwise.
Payment must be completed before course access or as per payment agreement for service delivery.
Refunds may be issued only under specific conditions outlined in our Refund Policy.
No refunds are issued for completed or partially attended training sessions.

6. Intellectual Property

All content provided on our website including training materials, documentation, graphics, and videos remains the intellectual property of Indelible Impact and is protected under copyright law.

You may not reproduce, distribute, or modify any materials without prior written consent.

7. Limitation of Liability

While we strive for accuracy, Indelible Impact shall not be held liable for:

Any indirect, incidental, or consequential damages
Business losses resulting from the use or inability to use our services
Errors or omissions in course materials

8. Termination

We may suspend or terminate access to our services if you:

Breach these Terms
Misuse our intellectual property
Engage in unethical or unlawful conduct

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Kenya, and any disputes shall be subject to the exclusive jurisdiction of its courts.